What is a floating rate?

A floating rate is a rate that is determined at the time of the actual execution of the exchange. It can change between the creation of the order and the crediting of the asset depending on market volatility, liquidity, network fees, and trading platform conditions.

Why can the final rate differ from the one indicated when creating an order?

The final rate is formed during the execution of the exchange operation. It can be influenced by market changes, blockchain fees, trading platform spreads, and liquidity provider conditions. If there is a significant deviation, the service notifies the user additionally.

What does a fixed rate mean?

A fixed rate is a pre-calculated exchange rate that already includes all fees and possible market risks. This rate is fixed for 15 minutes from the moment of order creation.

What will happen if I don't manage to pay for the order in time?

If the funds have not been received within 15 minutes, the fixed rate may be revised taking into account the current market situation.

Can the exchange be suspended at a fixed rate?

Yes. In conditions of high volatility or sharp market movements, the service has the right to suspend the exchange, adjust the rate, and request confirmation of the conditions from the user.

What if I disagree with the updated rate?

During the processing of the order, the incoming crypto asset can be automatically converted into USDT.

If after such conversion the user initiates the cancellation of the order, the refund is made in USDT in the amount fixed at the time of conversion.A refund in the originally sent asset is not guaranteed.

When refunding funds at the user's initiative, the service has the right to withholda fee of up to 3%from the payment amount, butnot more than the equivalent of 100 USD, to cover the costs of processing the operation, as well as ensuring the technical and financial security of the service.

Where are your deals conducted and where does the liquidity come from?

We do not disclose information about our sources of liquidity, as such information is part of our competitive strategy and is protected by commercial secrecy.