FAQ：关于在4ange上进行加密货币交换的常见问题解答

什么是浮动汇率？

浮动汇率是在实际执行交换时确定的汇率。它可能会在创建请求和资产入账之间根据市场波动、流动性、网络费用和交易平台条件而变化。

为什么最终汇率可能与创建请求时指定的不同？

最终汇率是在执行交换操作过程中形成的。市场变化、区块链费用、交易平台的差价和流动性提供商的条件可能会影响它。如果有显著的偏差，服务会额外通知用户。

什么是固定汇率？

固定汇率是预先计算的交换率，其中已包括所有费用和可能的市场风险。这种汇率在创建请求后的15分钟内固定。

如果没有及时支付请求会发生什么？

如果在15分钟内没有收到资金，固定汇率可能会根据当前市场情况进行调整。

在固定汇率下，交换是否可能被暂停？

是的。在高波动性或剧烈市场变动的情况下，服务有权暂停交换，调整汇率，并要求用户确认条件。

如果我不同意更新的汇率怎么办？

在处理请求的过程中，输入的加密资产可能会自动转换为USDT。

如果在此类转换后，用户发起取消请求，退款将以转换时确定的金额以USDT进行。不能保证以最初发送的资产退款.

如果用户主动退款，服务有权扣除最高3%的手续费从支付金额中，但不超过100美元的等值金额，以支付操作处理费用，以及确保服务的技术和财务安全。

你们的交易在哪里进行，流动性从哪里来？?

我们不透露我们的流动性来源信息，因为这些信息是我们竞争策略的一部分，并受到商业秘密保护。

1. Cash Payment

1.1. General Provisions

1. The exact address of the cash pickup point is communicated by the manager after the parties have finally agreed on all exchange conditions.  
2. All communication with the manager is conducted only in the Telegram chat, access to which is opened after submitting an application on the website. 
3. All key parameters of the application — including the transaction amount, the exchange rate applied, the commission size, and additional conditions — are fixed at the time of application submission and can only be adjusted after agreement by the parties.

1.2. Conditions for Receiving

4. Cash issuance is available: 

• at the office (passport required); 
• via courier delivery (this service is paid). 

  – If there is no office in the city, delivery to the standard address is included in the rate. 

  – Delivery to an individual address is charged separately; the cost depends on the location. 

5. In the office, issuance by token is possible: 

• Token — a unique user identifier. 
• To confirm identity, the client sends the manager a photo of the banknotes with the token indicated.

1.3. Security and Verification

6. Cryptocurrency addresses are verified after payment is received. 

In case of risk detection, the service reserves the right to: 

• suspend the exchange to make a decision; 
• initiate a refund. 

Identity verification is not mandatory, except in cases established by the manager.

1.4. Other Conditions

7. The minimum exchange amount can be reduced by agreement with the manager: 

• for this, an application for the minimum amount set by the system must be submitted, and the manager must be informed; 
• after agreement, the conditions are adjusted taking into account the current rate. 

8. The exchange is carried out on the day of application submission. 

• Applications submitted late in the evening may be processed on the next working day. 

9. The commission percentage is fixed at the time of application creation and does not change. 

• The rate may be adjusted depending on market volatility. 

10. All questions regarding cash issuance are resolved only through the Telegram chat with the manager. 

Information about the application is transmitted to the manager automatically.

2. Cash Acceptance

2.1. General Provisions

1. The office address for cash submission is clarified by the manager after the exchange is agreed upon. 
2. If there is no office in the city, cash acceptance is organized through a courier.

2.2. Cash Acceptance Procedure

3. The courier contacts the client, receives the money, and delivers it for counting and verification. 

After all checks are completed, the funds are credited to the specified crypto address. 

4. To contact the manager, it is necessary to submit an application and join the Telegram chat via the link provided by the system. 

The manager accompanies the transaction from start to finish.

2.3. Client Requirements

5. Presentation of a passport is mandatory. 
6. The client must confirm ownership of the cryptocurrency address during a personal meeting (at the office or with the courier). 
7. Involvement of third parties in the exchange is not allowed.

2.4. Financial Aspects

8. When accepting cash through a courier, a prepayment of 100 USDT or its equivalent in another currency via online payment may be required. 

• The prepayment is either refunded or credited to the final exchange amount. 
• Details are agreed upon with the manager after submitting the application.

2.5. Additional Provisions

9. The minimum amount can be reduced by agreement: 

• an application is submitted for the established minimum, and the manager is notified; 
• the conditions are updated taking into account the current rate. 

10. The exchange is conducted on the day of application submission. 

• Applications created late are processed on the next working day. 

11. The commission percentage is fixed at the time of application submission and remains unchanged. 

The rate may be adjusted due to market fluctuations. 

12. All details regarding cash acceptance are clarified only in the Telegram chat with the manager. 

Application data is transmitted automatically.