Русский 
中文 
عرب 
Eesti 
Español 
Deutsch 
Български 
Türkçe 
What is a floating rate?
A floating rate is a rate that is determined at the time of the actual execution of the exchange. It can change between the creation of the order and the crediting of the asset depending on market volatility, liquidity, network fees, and trading platform conditions.
Why can the final rate differ from the one indicated when creating an order?
The final rate is formed during the execution of the exchange operation. It can be influenced by market changes, blockchain fees, trading platform spreads, and liquidity provider conditions. If there is a significant deviation, the service notifies the user additionally.
What does a fixed rate mean?
A fixed rate is a pre-calculated exchange rate that already includes all fees and possible market risks. This rate is fixed for 15 minutes from the moment of order creation.
What will happen if I don't manage to pay for the order in time?
If the funds have not been received within 15 minutes, the fixed rate may be revised taking into account the current market situation.
Can the exchange be suspended at a fixed rate?
Yes. In conditions of high volatility or sharp market movements, the service has the right to suspend the exchange, adjust the rate, and request confirmation of the conditions from the user.
What if I disagree with the updated rate?
During the processing of the order, the incoming crypto asset can be automatically converted into USDT.
If after such conversion the user initiates the cancellation of the order, the refund is made in USDT in the amount fixed at the time of conversion.A refund in the originally sent asset is not guaranteed.
When refunding funds at the user's initiative, the service has the right to withholda fee of up to 3%from the payment amount, butnot more than the equivalent of 100 USD, to cover the costs of processing the operation, as well as ensuring the technical and financial security of the service.
Where are your deals conducted and where does the liquidity come from?
We do not disclose information about our sources of liquidity, as such information is part of our competitive strategy and is protected by commercial secrecy.
1. Cash Payment
1.1. General Provisions
- The exact address of the cash pickup point is communicated by the manager after the parties have finally agreed on all exchange conditions.
- All communication with the manager is conducted only in the Telegram chat, access to which is opened after submitting an application on the website.
- All key parameters of the application — including the transaction amount, the exchange rate applied, the commission size, and additional conditions — are fixed at the time of application submission and can only be adjusted after agreement by the parties.
1.2. Conditions for Receiving
- Cash issuance is available:
- at the office (passport required);
- via courier delivery (this service is paid).
– If there is no office in the city, delivery to the standard address is included in the rate.
– Delivery to an individual address is charged separately; the cost depends on the location.
- In the office, issuance by token is possible:
- Token — a unique user identifier.
- To confirm identity, the client sends the manager a photo of the banknotes with the token indicated.
1.3. Security and Verification
- Cryptocurrency addresses are verified after payment is received.
In case of risk detection, the service reserves the right to:
- suspend the exchange to make a decision;
- initiate a refund.
Identity verification is not mandatory, except in cases established by the manager.
1.4. Other Conditions
- The minimum exchange amount can be reduced by agreement with the manager:
- for this, an application for the minimum amount set by the system must be submitted, and the manager must be informed;
- after agreement, the conditions are adjusted taking into account the current rate.
- The exchange is carried out on the day of application submission.
- Applications submitted late in the evening may be processed on the next working day.
- The commission percentage is fixed at the time of application creation and does not change.
- The rate may be adjusted depending on market volatility.
- All questions regarding cash issuance are resolved only through the Telegram chat with the manager.
Information about the application is transmitted to the manager automatically.
2. Cash Acceptance
2.1. General Provisions
- The office address for cash submission is clarified by the manager after the exchange is agreed upon.
- If there is no office in the city, cash acceptance is organized through a courier.
2.2. Cash Acceptance Procedure
- The courier contacts the client, receives the money, and delivers it for counting and verification.
After all checks are completed, the funds are credited to the specified crypto address.
- To contact the manager, it is necessary to submit an application and join the Telegram chat via the link provided by the system.
The manager accompanies the transaction from start to finish.
2.3. Client Requirements
- Presentation of a passport is mandatory.
- The client must confirm ownership of the cryptocurrency address during a personal meeting (at the office or with the courier).
- Involvement of third parties in the exchange is not allowed.
2.4. Financial Aspects
- When accepting cash through a courier, a prepayment of 100 USDT or its equivalent in another currency via online payment may be required.
- The prepayment is either refunded or credited to the final exchange amount.
- Details are agreed upon with the manager after submitting the application.
2.5. Additional Provisions
- The minimum amount can be reduced by agreement:
- an application is submitted for the established minimum, and the manager is notified;
- the conditions are updated taking into account the current rate.
- The exchange is conducted on the day of application submission.
- Applications created late are processed on the next working day.
- The commission percentage is fixed at the time of application submission and remains unchanged.
The rate may be adjusted due to market fluctuations.
- All details regarding cash acceptance are clarified only in the Telegram chat with the manager.
Application data is transmitted automatically.
Coupon - is a unique code that gives an additional discount for exchange on our website.
To activate the coupon, you need to click the "Do you have a coupon?" button at the second stage of creating an application, insert it into the field below and click the "Apply coupon" button
Where to get a coupon?
- The coupon is provided to all customers after a successful completion of the application on our website.
- The exception for issuing coupons is the case when the exchange is made with an additional payment on the part of the customer.
When can I use the coupon?
- The coupon is valid for 24 hours and can be used once.
- The activation of the coupon occurs at the moment when you click the "start exchange" button.
- The coupon can be used by both registered users and non-registered ones. The discount provided by the coupon is added to the one you already have in your personal account.
Contact us if you have any additional questions.
support@4ange.com
Best regards, the administration of the exchange service 4ange!
